I had my septic replaced in February and was told they would be back out mid-April to power rake and re-level my yard so i could plant grass. It is now mid-June. I have been in constant communication with this company and they are not staying true to their word and now are ignoring calls and emails. My yard was left an unlevel mess and now i will have to pay another company to come out to finish the job. This is my first summer in my home and it is a shame that i cant enjoy the yard. If they had been honest from the beginning and told me they would not be coming out to finish, i could have had another company come 2 months ago and had this done by now. Unfortunately, they were paid in full and i'm sure they don't care about what my yard looks like considering the money is already in their pocket.Edit: After weeks of not hearing back from this company, the night i posted this review on 6/11 i was contacted by the owner who stated they would come out to power rake the following week, during 95 degree weather which makes it pointless because i can not plant grass in Michigan during heat like this. I did not respond because i have already hired another company to take care of the issue during appropriate weather. As a response to the owner's comment under my review, nobody told me the power raking was being done as a favor. As i have photo evidence of myself asking in an email if this service was included in what i already paid and i was told "yes i believe so". As i have no knowledge in this area of work, i do not know what "rough grade and finish" means. I am well aware that seed can not be planted in January and no where in my review did i even mention that expectation. I will state again, my issue was that i was told you would be back mid-April to power rake, regardless of what the estimate says, that was the information i was verbally told and told again in an email. It then continued to get pushed back longer, although you would like to blame a sick employee for, however there were several weeks prior to the illness that the work could have been done. My bad review is not a reflection of the work done as far as replacing my septic field goes, nor is it even about the power raking. My bad review is for being ignored for weeks on end and never getting an explanation. If your company didnt want to do the "free" work you offered (which i never knew it was "free" work in the first place), then you could have just told me that from the beginning and i would have had this resolved a long time ago. I have no problem paying for services. I do have a problem with poor communication, as it is disrespectful.
Response from the owner: Please read your estimate and invoice. It clearly states that the septic field will be "rough grade to finish". We installed your septic in January and in very muddy conditions so that you could have a working septic. We can not finish grade mud and plant seed in January. Therefore we did not include restoration in our price, hence why the estimate states "Rough grade to finish", which is the only thing we can do in January mud. As explained on the phone to the gentleman who kept calling you did not pay for finish grading. We would never charge a customer for something in January that could not be done until the Spring/Summer. We were trying to help you out and offered to come and power rake for FREE, as you never paid for it. As we told you, our operator who does the power raking was ill and it was putting us behind on the power raking. I do apologize that we could not get there when you wanted. We were simply trying to help you out. Thank you for the bad review tell people that you paid for a restoration when you did not, and we made that very clear on the estimate you signed as "rough grade only." **** I added a copy of your estimate to our company photos as it would not let me attach it to this reply. Please note: I highlighted the "rough grade to finish" part and you can clearly see that no where else does it state anything about finish grade, power raking, prepping for seed, as none of that can be done in January
